Returns
Returns & exchanges
Wrong size? We'll print you the right one, once, free.
Every shirt here is made after you order it, which changes how returns work. Here is exactly what we'll do, what we can't, and why.
- One free size exchangePer order, on us.
- 30 days from deliveryTell us inside that window.
- Nothing to post backNo labels, no queue, no receipt.
Before you need any of this
Most exchanges come down to one size either way. Every tee has an interactive size guide on its own page — pick your size, switch between inches and centimetres, or just tell it the measurements of a shirt you already like. Two minutes there saves a fortnight of waiting later.
Browse the tees-
Between two sizes?
Size up. The cut is relaxed rather than slim, and the larger size drapes better than the smaller one clings.
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Measure a shirt you already love
Lay it flat, measure armpit to armpit, and put that number into the size guide on any product page. It beats guessing from your usual size, which varies wildly between brands.
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Buying it as a gift?
Unisex M covers most people you'd be unsure about. And if it misses, the free exchange is yours to use — they don't need to know.
What's happened?
Pick the one that fits and you'll get the answer for your situation, not everyone else's.
It doesn't fit
We'll print the right size and send it out. Once per order, on us.
Tell us your order number and the size you'd rather have. We'll put the replacement into the print queue the same day and send you fresh tracking when it ships.
You don't need to post the first one back — see below for what we'd rather you did with it.
The free swap covers one exchange per order, within 30 days of delivery. It needs to be unworn and unwashed, for the obvious reason.
It arrived damaged or misprinted
That's on us. A replacement goes out free, and you keep the first one.
Send us a photo with your order number — one clear shot of the problem is enough. We don't need it back and we won't ask you to fill in a form about it.
If you'd rather have your money back than a replacement, say so and we'll refund you in full instead, shipping included.
One thing worth checking first: a faint pressing line across a brand-new print is normal and lifts out in the first cold wash. If that's what you're seeing, give it one wash before writing it off.
It never arrived
We'll chase the carrier, and if it's genuinely lost we reprint it free.
Check the tracking first — parcels are often scanned as delivered the evening before they actually land, and they turn up with a neighbour more often than you'd think.
If it's been a full day past the delivery scan, or the tracking has been silent for more than seven days, write to us. We'll open a case with the carrier and get a replacement moving rather than leave you waiting on the outcome.
One exception: if the address given at checkout was wrong, the parcel usually comes back to the print facility and we'll need to charge postage to send it out again.
I've changed my mind
If it hasn't been printed yet, we'll cancel and refund in full. After that, we can't.
While your order still shows Order received, nothing has been made and we can cancel it outright — full refund, no questions.
Once it's gone to print, we can't undo it. Your shirt was made for you specifically and there's no shelf for it to go back on, so a change-of-mind refund at that point means we've paid to print something nobody will wear.
If it's the size rather than the shirt you've gone off, use the free exchange above instead — that one we're glad to do.
Pass it on
When we send a replacement, the first one doesn't come back to us. There's no warehouse behind this shop — a shirt printed for you has nowhere to return to, and posting it across the world to be thrown away helps nobody.
So instead of a shipping label, we'd ask one thing: give it away. A friend, a neighbour, a shelter, the clothing drive at your church. Someone will wear it.
It's a small thing. But a shirt that was made once may as well be worn by someone, and a verse worth printing is worth passing on.
What we can't do
We'd rather be straight with you than vague, so here are the honest limits.
- We can't take a shirt back into stock. There is no stock. Yours was printed when you ordered it and it can't be sold to anyone else.
- We can't refund a change of mind once it's printed. Before printing, absolutely — see the last option above.
- We can't cover a second exchange on the same order. The first is on us; beyond that we'd be printing a third shirt for a single sale.
- We can't help after 30 days from delivery. That's the window our print partner gives us, and we can't hold one open that they've closed.
If your situation is genuinely awkward and fits none of the above, write to us anyway. We read everything, and we'd rather sort something out than hide behind a policy.
What happens after you tell us
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01
You write to us
Order number, and a photo if something's wrong with the print. That's the whole form — there isn't a portal to log into.
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02
We reply
Within one business day. We're a small shop, not a ticket queue, and you'll be talking to a person.
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03
We print the replacement
It joins the queue the same day we agree it, then 2–5 business days on the press.
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04
It ships
With its own tracking number, at the usual delivery speed for where you are.
Refunds
Where a refund is the right answer, it goes back to the card or account you paid with. We approve it the same day we agree it; your bank then takes 5 to 10 business days to show it, which is their timeline rather than ours.
Shipping is refunded too when the fault was ours. If your order never arrived or turned up misprinted, you shouldn't be out of pocket for postage on top of it.
Anything here that doesn't answer your situation? Write to us. A real person reads every message.